Our exclusive seasonal sale through November 1st – January 1st is not refundable during this time. We do accept orders for exchanging a different color with the same model and the same size. However, the item(s) has to be in original condition with the tag attached. The customer is responsible for return freight to Trochi. Once we received the order, please allow 10 business days to process your exchange. Please provide following information to trochi@trochi.com for exchange: 1. Your name, address, email and phone number 2. Your original Online order# 3. The color you wish to exchange. Return address: 13-200 West Beaver Creek RD, Richmond Hill, ON L4B 1B4, Canada

If you are not completely satisfied with your Online purchase, you may return unused merchandise within 30 days of the original shipping date for a prompt refund. You will be refunded the full amount of the original purchase price including any sales tax and other charges paid upon purchase with the exception of shipping and handling charges which, when charged, are not refundable unless the product arrived damaged or the incorrect product was shipped. Upon receipt of your return, your return will be processed and your credit card will be credited. Please allow 14 business days for us to process your return. Credit card companies vary on the time it takes for credits to appear on their customers’ records, so please allow 1 to 2 billing cycles for the credit to show up on your credit card statement. If you return any part of your order and that order was part of a promotion, your refund may be reduced. Some sales may be final sales and, as a result, are non-refundable. Non-refundable sales will be indicated as such at the Online point of sale.

You will be asked to include the original packing list inside the carton. If misplaced or lost, in lieu of the original packing list, you may include a piece of paper detailing your name and contact information (i.e. address, email, phone #), the name and a description of the product being returned along with your order number. Note that you will be responsible for the return freight costs and that the original freight charges will not be reimbursed.

We do not accept orders or items for exchange. If you need a different size, colour or product please return your item(s) for a refund and place a new order at your convenience. 
Returning Damaged Merchandise If your merchandise is damaged in transit or is defective, contact us directly via Trochi’s Online contact form and we will, in turn, contact you to instruct you on how to proceed.

If your merchandise is damaged in transit or is defective, contact us directly via Trochi’s online contact form and we will, in turn, contact you to instruct you on how to proceed.