Trochi’s hardside luggage is easy to clean. Simply wipe down the outside surface of the case with a mild soap and warm water. To dry, simply wipe with a soft, non-abrasive drying cloth. Do not use heat to dry. To preserve the luster of your Trochi, polish with any reputable automobile or furniture polish begin careful to follow the manufacturer’s directions carefully. Because oil may run or leak into the case’s interior and stain the lining, avoid oiling locks and hinges. A fine steel wool and a clear sealant can be used to safely remove scratches from luggage hardware.

Avoid, if possible, storing your Trochi anywhere where extremes of temperature or humidity may occur since these tend to age luggage prematurely. If kept in an attic or basement storage area for lengthy periods when not traveling, you’ll want to take your Trochi out of storage from time to time to be opened and aired. This will help to prevent the growth of mildew due to humidity as well as maintain the case’s resiliency. Whether for airing or travel, we recommend cleaning your luggage immediately upon taking it out of storage.

Protecting your Trochi & PossessionsWhen traveling internationally, airport security measures may require security personnel to access luggage without the owner being present. Luggage locked or secured with anything other than a TSA approved lock may need to be opened by force for the purpose of conducting inspections. Approved TSA locks, however, can be opened by authorities using universal “master” keys, inspected and then relocked without any damage to the luggage. We highly recommend you lock your luggage when traveling and that you do so with a TSA approved locking system. The red diamond insignia on your Trochi lock is the universally recognized mark of a TSA approved lock.

Your TSA lock’s default combination is 0-0-0. Resetting your lock’s combination is a simple three-step process. Press the lock’s reset button until you hear a click. Now your lock is ready to accept a new combination. Set the three-digit combination code to a combination of your choosing. Now pull the lock’s release/open tab to permanently set your new combination. You can test that you’ve set the lock correctly by placing the zipper tabs in the lock’s tab inserts and trying the 0-0-0 combination which should no longer open the lock. Now use your newly reset combination and – voila! Simply repeat this procedure whenever you want to reset your lock’s combination. All Trochi luggage comes equipped with instructions for setting your combination.

All Trochi products purchased online, from either trochi.com or trochi.ca, are covered by a 10-Year Limited Warranty against manufacturer’s defects. This Limited 10-Year Warranty extends to the original purchaser or gift recipient only. If a problem occurs with a Trochi product that is covered by the 10-Year Limited Warranty, provided that problem is caused by manufacturing defects in material and workmanship, Trochi will, at its discretion, either repair or replace the defected product in accordance with the warranty terms and conditions stated herein. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear, and tear, or transit damage (by airlines or any other form of transit). Incidental and consequential damages are expressly disclaimed. The product owner is responsible for all costs of getting/returning the product to Trochi, including but not limited to the cost of packaging, shipping, and applicable taxes. Upon receipt, Trochi will determine whether or not the problem is covered by the Trochi warranty. If covered by the warranty, any repair or replacement and the cost of returning the product to you will be at Trochi’s expense. If a product that is no longer available is to be replaced, Trochi will substitute a comparable Trochi product. In such cases where the warranty does not apply, Trochi will promptly provide you with an estimate of any repair and return shipping costs that may be involved. While non-warranty maintenance or repairs on your product can be performed by any company, Trochi stipulates that any improper or incorrectly performed maintenance or repairs performed by any company other than Trochi will automatically void this warranty. Labor charges and damages attributable to work performed by anyone other Trochi are not covered by this warranty. To the extent permitted by applicable law, any implied warranties are hereby excluded. The warranty provided herein is limited to the value of the product. Manufacturing specifications are subject to change without notice. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Inspect your product immediately after handling by anyone other than yourself. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, and if possible, before clearing customs. This warranty is intended to give you specific legal rights. In addition to the rights described herein, you may also have other rights that vary from state to state, province to province, or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.

Coverage under the Trochi 10-Year Limited Warranty requires a proof/record of the purchase.For repairs Outside of the Warranty.

Please contact Trochi via the contact form provided on the Website for information on refurbishment or repairs outside of the warranty.