HeadingPayment Options We currently accept the following payment methods: Visa, MasterCard, and PayPal. Credit card charges are processed at the time your order is shipped. For your security, when paying by credit card, your billing name and address must match that of the credit card used for payment. Trochi reserves the right to cancel any order that does not match these criteria.
Sales Tax All applicable regional sales taxes are applied to the price of the product ordered.
Changed or Cancelled Orders Unfortunately, we are unable to guarantee that an order can be changed or cancelled once placed. If, however, a purchase has not yet been shipped and you wish to make a change or cancel your order, you should contact Trochi via our online contact form and we will do our very best to assist you. Please include all relevant order information in your contact comment to facilitate us in tracing your order.
International Orders At this time, Trochi products are available only in the US and Canada and we are unable to offer international orders.
Order Processing Understanding that our goal is to ship orders as quickly as possible, the processing of an order generally takes 1-2 business days after it is received. Although we cannot guarantee next day processing, orders placed by 5:00 PM Eastern Standard Time on any given business day will most likely be shipped the following business day assuming that all ordered items are in stock.
Pricing All Canadian orders are quoted in $CAD and must be transacted in $CAD. All prices are subject to change without notice. Trochi makes every effort to provide you with the most accurate, up-to-the-minute product information Online, however, some items on our Website may no longer be available or may be listed inaccurately at the time of ordering. In the event a product is no longer available, whether because it has been discontinued or for any other reason, we will cancel the order placed and notify you immediately of the status of your order. In the event a product is listed at an incorrect price, we have the right to refuse or cancel any orders placed for that product. If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, be given the opportunity to purchase the item at the correct price if you so wish.
Backorder Policy All availability of products is subject to change without notice. Although we make every effort to keep items in stock, occasionally items may sell out. If any item in your order is out of stock, we will contact you by email to notify you that the out of stock item was cancelled from your order. Since all orders are invoiced when shipped, if this out of stock item was the only item in your order, you will not be invoiced. If there were other in stock items in your order, you will be notified of this adjusted invoice amount.SHIPPINGOnce an order has been processed, we are not able to upgrade or change shipping methods. We are also unable to modify or cancel the items on your order once it has been confirmed. Please note that we use a Trochi designated carrier for shipping your product to you. The designated carrier is determined by the most efficient and economical method for shipping to your location. It is not possible to specify a preferred carrier when placing your order. You should also allow for 1-2 business days for processing to be added to your delivery time. Trochi cannot be held responsible for shipping delays due to inclement weather and we do not issue refunds for shipping costs if a delivery date is missed. Please be advised that carriers may require someone to sign for your shipment at the receiving end. If you are shipping to an apartment or in an office building, be advised that the carrier might require you to sign for the package(s) and will not leave your shipment without a signature. When your order has shipped, you will receive a Trochi shipping notification email containing your tracking information. With this number, you will be able to monitor the progress of your package as it is in transit to you. Note: International Shipping is not available at this time.
