Airline damage
For customers who experience airline damage from the airport, we suggest all customers to make an airline damage claim first.
General Repair and replacement
We will require the following information for all issued luggage,
Customer Info
Name, Email, Phone, AddressLuggage infoThe model, size and color of your luggage The store name of the purchase Images of the issued luggage We will contact customers and provide the solutions once we review the images of issued luggage.
COVERAGE AND FEES
Free of Charge Trochi offers worldwide 10 years warranty for wheels, grip handles, branded tag with free of charge. Free telescope handles, locks, lining repair/replacement for drop-in at our Ontario repair centre, which is located at 13-200 West Beaver Creek Road, Richmond Hill, ON Canada, L4B 1B4. *For Luggage replacement, we require service and handling fee listed as below,
For other regions In Canada:
Ontario and Quebec: $19.99 CAD The rest of Canada: $39.99 CAD *You can go to https://trochi.com/product/handling-fee/, to submit the payment.
International:
US & International: $49.99 USD (We only accept phone transaction for international service. Please contact customer service +1 905-534-7008)
